Taking your vehicle in for repairs or maintenance can be stressful, so choose an auto repair shop you can trust. According to Brandon Gaille, more than 16,000 companies are operating in the auto repair industry in the United States for a total value of $880 billion annually. You and other drivers should know what qualities to look for in an auto repair shop.

1. Expertise and Reputation

Investigate the shop's reputation and look for customer reviews on websites such as Yelp or Trustpilot. Are customers satisfied with completed repairs? Has the shop been in business for a long time? If a shop has been in the same location for many years, chances are it has built up a good reputation and its mechanics are good at what they do. To further validate expertise, check for certifications such as one from the National Institute for Automotive Service Excellence.

2. Fair Pricing

A reputable professional shop will have fair and transparent pricing. You'll receive an itemized list of costs, and the shop shouldn't add extra services or parts without your authorization. Ask the shop if it offers any warranty or guarantee on the work. Double-check that the charges are in line with industry standards.

3. Customer Service

When you enter a shop, are the staff friendly and professional? Do they take the time to explain repairs and answer any questions you may have? Good customer service should extend beyond the initial visit. Is anyone available outside of business hours if needed? Does the shop provide follow-up information or reminders for future maintenance? The quality of customer service you receive can indicate how trustworthy the shop is.

4. Modern Equipment and Facilities

An auto repair shop should have modern equipment and facilities to assess and service your vehicle. As technology advances, cars become more sophisticated and require more specialized tools for repairs. The shop should have the latest diagnostic tools to detect and repair complex problems. The facilities should also be clean, organized, and well-maintained.

When you need an auto repair service, don't be ashamed about having standards. Your car is a valuable investment, so take the time to find reliable and experienced auto repair professionals. Luckily, you don't have to look far for the above qualities. Just come to Volmaz today. We look forward to showing off our expertise, fair pricing, equipment, and customer service!